Thanksgiving Official Contest Rules

Official Rules of the Contest Questo’s Thanksgiving Event (the “Official Rules”)

Organizer: Questo Global S.R.L.

The contest period: 25 November 2021 – 29 November 2021 (the “Contest”) Publication date: 19 November 2021 Last updated on: 19 November 2021


The Contest consists of a series of quests available in a mobile application (each a “Quest”) that the Contest participants need to access and play in order to receive a chance at the prize described in these Official Rules. The organizer of the Contest is Questo Global S.R.L., a Romanian legal entity registered and functioning under the Romanian laws, having its headquarters in Cisnădie, Sibiu County, postal code: 555300, Romania, registered with the Romanian Trade Registry under Number J32/96/2017 and having the Sole Registration Number 36999501, E-mail: (the “Organizer”). The Official Rules are available free of charge to any Contest participant on the Organizer's website (the „Website”) and in the Questo mobile application available for both Android and iOS devices, owned and operated by the Organizer (the “Application”).
By playing a quest which is part of this Contest, any and all Application users undertake that they took notice and confirm that they comply with the provisions of these Official Rules, without limiting the Organizer’s right to suspend or terminate access to the Application of any user found to not comply with these Official Rules. The Organizer can modify these Official Rules and such amendments will enter into force only after a prior notice in this respect is published on the Website and in the Application. No reimbursements to Quests fees paid after the publication date of Official Rules shall be possible. In any case, no changes to the Official Rules will take place after the Contest starts. During the Contest, the Organizer will carry out the following activities: process the personal data of participants in accordance with the Privacy Policy, available here; draft and maintain a list of registered participants, verifying the fulfilment of the participation requirements without having an obligation to notify one or more participants that/if they do not comply with participation requirements; announce the winner of the Contest; contact the winner in order to validate their identity and to award the prizes; sign a Handover Protocol of the prizes with each of the winners, to which a copy of the identity card of the winner will be attached, in order to allow the Organizer to fulfil its tax obligations in connection to the Contest. The Contest will be carried out in accordance to these Official Rules that are mandatory for all participants. By taking part in this Contest, each Application user gives its express agreement, acknowledges and accepts without objections the Official Rules. The Contest may be interrupted by the Organizer, at any time, in case of a force majeure situation defined according to the Romanian Civil Code and/or other applicable law. Given the current health situation around the world, each Contest participant understands that it is not in the Organizer’s capacity to foresee and/or influence any changes to local rules that may be applicable to the Contest wherever a participant enters it and uses the Application to participate, these changes being outside the will of the Organizer. The participants agree and understand that should such changes restrict their ability to take part in the Contest, the Organizer may not be held liable in any way and, in any case, may not be requested to reimburse the Quest fee paid in advance by the participant.


The Contest will take place in the following cities: Atlanta, Boston, Chicago, Las Vegas, New Orleans, Philadelphia, San Francisco, Savannah, Seattle (all in the United States). The Contest may be available in additional cities upon the Organizer’s decision, to the extent a Quest in that respective city is tagged with ‘Thanksgiving Event’ or a similar text that allows an Application user to understand as clear as possible which Quests are part of the Contest.


The Contest will take place between 25 November 2021 – 29 November 2021, in compliance with all the provisions of the Official Rules.


Anyone who has reached the age of 18 until the Contest starts and has a valid user account within the Application or creates and validates a new account during the Contest can participate. For more information on how to create a user account within the Application, please visit the Application’s Terms of Use. Associates, employees and collaborators of the Organizer and their family members (children, parents, siblings, spouse and other relatives up to the 4th degree) do not have the right to participate in the Contest. A fee shall be paid by each Application user that wants to take part in the Contest. The value of the fee is fixed. In exchange for the fee, the Application user becomes a participant with 1 (one) chance to participate. There is no limit to the number of Quests an Application user may play during the Contest, each Quest played granting the user with an additional chance to win. Participants are exclusively responsible to make sure they purchase tickets for those Quests available in the Application that are part of the Contest, marked as such by the Organizer. Purchasing a ticket for quests other than Quests marked as being part of the Contest shall not be taken into account as a registration for the Contest. No reimbursements of the Quest fee shall be possible regardless of the reason for such reimbursement being requested, except when the Contest is cancelled in one or more cities by the Organizer, prior to its start, in which case the Organizer shall reimburse the participants that had registered to participate in the Contest in those respective cities only. The Organizer has the right not to validate the participation in the Contest of Application users who do not meet the participation requirements, regardless of the moment when the Organizer finds out this aspect. An Application user may be disqualified at any time if the Organizer notices any conduct deemed inappropriate in relation to the Contest or that could damage the image of the Organizer or the Application. Prior notice from the Organizer is not required in this case. The Organizer considers participation in the Contest as an implicit acceptance of the Official Rules and considers any data provided by the user to be true and correct. In the case that any inconsistencies regarding the above are discovered, the Organizer may invalidate that participation with or without prior notice to the participant.


Any Application user who meets the requirements and pays a fee as set out in Section 4 above may participate in the Contest. Participants are registered in the Contest based on the email address they are registered with as Application users. To participate in the Contest, the users of the Application shall follow the instructions below: pay one or more Quest fees, either from the Organizer’s Website or directly in the Application, and receive confirmation that their payment has been duly processed and, as a result, they are registered to play one or more of the Quests organised in connection with the Contest; download the Application for free from a mobile applications store, available on either Android or iOS mobile devices; steps (a) and (b) are interchangeable and may be performed in any order; create a new account (or log in with an existing account in the Application) with the email address used when paying the Quest(s) fee; arrive at the set starting location during the Contest period, as mentioned in the instructions of the Quest part of the Contest for which the participant paid the fee; follow the instructions in the Quest which will take participants to each part of the Quest.


The grand winner of the Contest shall win a Disney gift card (or set of gift cards) worth USD 2,500 (two thousand five hundred US dollars) in total. More details about the gift cards are available here: All participants need to have actively played and completed at least one of the Quests part of the Contest during the Contest period (as such being considered an “Active Participant”). The Contest winner will be randomly chosen from all Active Participants in the Contest, using the platform – where each Active Participant shall be allotted a number, in the order of registration in the Contest - and will be announced on the Organizer’s Facebook Page and Website within 7 (seven) calendar days after the Contest ends, meaning until 6 December 2021 included. There is only one prize available and each Active Participant has one chance per Quest played to win it. Provided that the winner does not want the Disney gift card(s) and notifies the Organizer as such, the winner has the possibility to opt for the payment of the value of the gift card if they provide a PayPal account details to the Organizer upon the latter’s request. However, such decision shall be communicated to the Organizer within 3 (three) calendar days from the date the Organizer contacted the winner. The Disney gift card will be delivered to the winner via e-mail in 30 (thirty) calendar days after the Contest is over.

Following the announcement of the winner, he/she will be contacted by the Organizer using the email address used to create the account in the Application and the winner will have the obligation to validate their identity within 48 hours. In the case that the winner do not respond to the Organizer within 48 hours, he/she will not be considered a valid winner and will lose the right to obtain the prize. In this case, the Organizer shall select a reserve winner out of a list of other 3 (three) potential winners selected via the same mechanisms indicated in this section. Each winner shall provide the Organizer with all the requested information, in order to elaborate and sign a Handover Protocol, respectively name / surname, e-mail address, copy of the identity card. These personal data will be processed by the Organizer only in order to award the prize and to fulfil the fiscal obligations of the Organizer, and in line with provisions in the Privacy Policy. Following the provision of the data mentioned above, the Organizer will send by electronic means to each winner the Handover Protocol, who will sign and send it back afterwards to the Organizer. The prize value indicated in paragraph 6.1. above is gross, with applicable taxes being withheld by the Organizer based on its fiscal obligations.


In order for a Contest participant to be validated as a winner, they must simultaneously meet the following conditions: meet the participation requirements in Section 4; participate in the Contest according to the mechanism provided in Section 5; provide any necessary information to the Organizer in the validation process according to Section 6.


Participation in the Contest is only possible by using the Application. Participation fees can be paid either directly in the Application or on the Website.

Any decision of the Organizer in connection to the Contest is not subject to any appeal. The Organizer has the right to block the account of a participant who is suspected of fraud of the participation mechanism.

The Organizer has the right to use the name and / or email address of the winner in subsequent communications in relation to the Contest, in order to announce the winners.


By participating in the Contest, all participants agree and undertake to comply with all requirements and conditions established by the Organizer by this Official Rules; failure to comply with them may result in the liability of participants being activated.

By participating in the Contest, the winner agrees to provide the Organizer with the data provided in Section 1 and sign a Handover Protocol in relation to the prize won.

The Organizer has no obligation to respond to the requests that may arise after awarding the prize, regarding any aspect related to the Contest.


All the rights of the participants in the Contest are guaranteed in accordance with Regulation no. 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "Regulation") and Law no. 190/2018 on measures for the implementation of the Regulation, in particular the data subjects’ rights regarding information, access to data, the right to intervene, to oppose, to notice the competent court and to file complaints with the supervisory authority. More details on the processing of personal data of participants can be found in the Privacy Policy, accessible here.

The purposes of processing the personal data of the participants are: registration of participants, disclosure of winners, as well as future communications about the Contest in which they participated. The Organizer undertakes that personal data will not be transferred to third parties, except for the Personal Identification Number, which will be used to fulfil the tax obligations of the Organizer.

The organizer will comply with the provisions of Article 12 of Law no. 506/2004 on the processing of personal data and protection of privacy in the electronic communications sector, regarding the transmission of information by e-mail and other electronic means, committing not to transmit unsolicited communications to participants using the personal data obtained from them at the time of participation in the Contest.


The Organizer undertakes to calculate, withhold, transfer and submit the income tax arising from the prizes, in accordance with the legal provisions in force. The Organizer is not responsible for the payment of other fees or other financial obligations related to the prizes offered, which are the responsibility of the winner. Any other expenses not specifically covered by this Official Rules will be borne by the winner.


The Contest may end prematurely only in case of force majeure, within the meaning of the Romanian Civil Code, including the case of impossibility of the Organizer to continue the Contest, for reasons beyond its control, in which case the Organizer will publicly announce this.


In case of potential disputes between the Organizer and the participants in the Contest, these will be amicably settled. If disputes cannot be amicably settled, the parties will address for settlement to the competent Romanian courts in whose jurisdiction the Organizer is located.

By participating in this Contest, participants agree to observe the provisions, terms and conditions of this Official Rules.

These Official Rules have been published initially on the date mentioned in the preamble, last updated on the date mentioned in the preamble, and shall be available on the Organiser’s Website until all rights and obligations in connection to the Contest have been duly observed.

Let’s Play!

For any questions related to the Contest, please contact us at