How can we help you?

  • How do I start playing a game?

  • Do I need an internet connection to play?

  • How much battery does the app need?

  • Can I play the game whenever I want?

  • Can I stop the game and continue later?

  • How do I change the language of the game?

  • What happens if I can’t solve a clue?

  • I logged in with Apple ID, and I can't find the game purchased on another platform (eg. GetYourGuide)

  • I can't find my game purchased on another platform (eg. GetYourGuide, TripAdvisor)

  • How to unlock a game purchased on another platform (eg. GetYourGuide)

  • How can I get a refund?

  • How can I invite others to play with my booking?

  • Where can I find my GetYourGuide code to unlock the game?

  • Where can I find my TripAdvisor/Viator code to unlock the game?

  • Where can I find my Fever code to unlock the game?

  • I want to create my own city exploration game

  • How can I become a partner?

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