Official Rules of the Contest Ghosts of the City: Night Walk (the “Official Rules”)
Organizer: Questo Global S.R.L.
The contest period: 30 October 2021 – 31 October 2021 (the “Contest”) Publication date: [22.10.2021] Last updated on: [22.10.2021]
SECTION 1 THE ORGANIZER AND THE OFFICIAL RULES OF THE CONTEST
1.1. The Contest consists of a series of quests available in a mobile application that the Contest participants need to access and play in order to receive a chance at one or several of the prizes described in these Official Rules.
1.2. The organizer of the Contest is Questo Global S.R.L., a Romanian legal entity registered and functioning under the Romanian laws, having its headquarters in Cisnădie, Sibiu County, postal code: 555300, Romania, registered with the Romanian Trade Registry under Number J32/96/2017 and having the Sole Registration Number 36999501, E-mail: explore@questoapp.com (the “Organizer”).
1.3. The Official Rules are available free of charge to any Contest participant on the Organizer's website https://questoapp.com/ (the „Website”), owned and operated by the Organizer (the “Application”).
1.4. By applying to take part in this Contest, any and all Application users undertake that they took notice and confirm that they comply with the provisions of this Official Rules.
1.5. The Organizer can modify these Official Rules and such amendments will enter into force only after a prior notice in this respect is published on the Website and in the Application. No reimbursements to tickets fees paid after the publication date of Official Rules shall be possible. In any case, no changes to the Official Rules will take place after the Contest starts.
1.6. During the Contest, the Organizer will carry out the following activities:
(a) process the personal data of participants in accordance with the Privacy Policy, available here;
(b) draft and maintain a list of registered participants, verifying the fulfilment of the participation requirements without undertaking to notify one or more participants that they do not comply with participation requirements;
(c) announce the winners of the Contest;
(d) contact the winners in order to validate their identity and to award the prizes;
(e) sign a Handover Protocol of the prizes with each of the winners, in order to allow the Organizer to fulfil its tax obligations in connection to the Contest.
1.7. The Contest will be carried out in accordance to these Official Rules that are opposable and mandatory for all participants. By participating in this Contest, the Application users give their express agreement, acknowledge and accept without objections the Official Rules.
1.8. The Contest may be interrupted by the Organizer, at any time, in case of a force majeure situation defined according to the Romanian Civil Code.
1.9. Given the current health situation around the world, the participants understand that it is not in the Organizer’s capacity to foresee and/or influence any changes to local rules that may be applicable to the Contest wherever a participant enters it and uses the Application to participate, these changes being outside the will of the Organizer. The participants agree and understand that should such changes restrict their ability to take part in the Contest, the Organizer may not be held liable in any way.
SECTION 2 PLACE OF THE CONTEST
The Contest will take place in the following cities: Dublin (Ireland), Barcelona (Spain), Madrid (Spain), Stockholm (Sweden), Glasgow (United Kingdom), Edinburgh (United Kingdom), Birmingham (United Kingdom), Manchester (United Kingdom), Liverpool (United Kingdom), Belfast (United Kingdom), Savannah (United States of America), Austin (United States of America), Los Angeles (United States of America), New York (United States of America), Philadelphia (United States of America), Chicago (United States of America), New Orleans (United States of America), Houston (United States of America).
SECTION 3 THE CONTEST DURATION
The Contest will take place between 30 October 2021 – 31 October 2021, in compliance with all the provisions of the Official Rules.
SECTION 4 PARTICIPATION REQUIREMENTS. TICKETS
4.1. Anyone who has reached the age of 18 until the Contest starts and has a valid user account within the Application or creates and validates a new account during the Contest can participate. For more information on how to create a user account within the Application, please visit the Application’s Terms of Use. 4.2. Associates, employees and collaborators of the Organizer and their family members (children, parents, siblings, spouse and other relatives up to the 4th degree) do not have the right to participate in the Contest. 4.3. A fee shall be paid by each Application user that wants to take part in the Contest. The value of the fee is dynamic, taking into account the time left until the Contest starts, growing in value the closer the Contest is (i.e. the earlier an Application user registers as a participant, the lower the participation fee is). In exchange for the fee, the Application user becomes a participant with 1 (one) chance to participate. 4.4. Participants are exclusively responsible to make sure they purchase tickets for those quests available in the Application that are part of the Contest, marked as such by the Organizer. Purchasing a ticket for quests other than quests marked as being part of the Contest shall not be taken into account as a registration for the Contest. 4.5. No reimbursements of the ticket fee shall be possible regardless of the reason for such reimbursement being requested, except when the Contest is cancelled in one or more cities by the Organizer, prior to its start, in which case the Organizer shall reimburse the participants that had registered to participate in the Contest in those respective cities only. 4.6. The Organizer has the right not to validate the participation in the Contest of the Application users who do not meet the participation requirements, regardless of the moment when the Organizer finds out this aspect. An Application user may be disqualified at any time if the Organizer notices any conduct deemed inappropriate in relation to the Contest or that could damage the image of the Organizer or the Application. Prior notice from the Organizer is not required in this case. 4.7. The Organizer considers participation in the Contest as an implicit acceptance of the Official Rules and considers any data provided by the user to be true and correct. In the case that any inconsistencies regarding the above are discovered, the Organizer may invalidate that participation with or without prior notice to the participant.
SECTION 5 THE CONTEST MECHANISM
5.1. Any Application user who meets the requirements and buys a ticket as set out in Section 4 above may participate in the Contest. Participants are registered in the Contest based on the email address they are registered with as Application users. 5.2. To participate in the Contest, the users of the Application shall follow the instructions below: (a) buy a ticket, either from the Organizer’s Website or directly in the Application, and receive confirmation that their payment has been duly processed and, as a result, they are registered to play one of the quests organised in connection with the Contest; (b) download the Application for free from a mobile applications store, available on either Android or iOS mobile devices; steps (a) and (b) are interchangeable and may be performed in any order; (c) create a new account (or log in with an existing account in the Application) with the email address used when purchasing the ticket; (d) arrive at the set starting location during the Contest period, as mentioned in the instructions of the quest part of the Contest for which the participant has purchased a ticket; (e) follow the instructions in the quest which will take participants to each haunted hotspot.
SECTION 6 PRIZES AND AWARDING
6.1. Participants in the Contest may win the following prizes: (a) 1 (one) real-size coffin (maximum value: USD 200 or equivalent in another currency);18 (eighteen) ghost detectors (a device detecting paranormal activities, whose maximum value is USD 50 or equivalent in another currency per each device); (b) 18 (eighteen) Amazon gift cards (value: EUR 100 or equivalent in another currency per each gift cards).
6.2. Participants that take part in quests available in the United Kingdom or the United States of America are also eligible for a special prize: 2 (two) travel gift cards for getyourguide.com, one each for United Kingdom and United States of America participants respectively (value: USD 1,000 or equivalent in another currency per each gift card).
6.3. All participants need to have actively played and completed at least one of the quests part of the Contest during the contest period (being considered an “Active Participant”).
6.4. Details about the real-size coffin
(a) The winner of the real-size coffin will be randomly chosen from all Active Participants in the Contest, using the Random.org platform – where each Active Participant shall be allotted a number, in the order of registration in the Contest - and will be announced on the Organizer’s Facebook Page and Website within 7 (seven) calendar days after the Contest ends, meaning until November 7 included. (b) There is only one real-size coffin available and each Active Participant has only one chance to win it, even though, by any means, the Active Participant would have the possibility to attend quests part of the Contest in multiple cities. However, the winner of the coffin shall not be precluded from winning another prize from those mentioned at paragraphs 6.1. and 6.2, as the case may be. (c) Provided that the winner does not want the real-size coffin and notifies the Organizer as such, the winner has the possibility to opt for an Amazon voucher worth the same amount as the coffin. However, such decision shall be communicated to the Organizer within 24 hours from the date the latter contacted the winner; (d) The Organizer will reach the winner selected by the Random.org platform and the latter has the obligation to prove that the address provided at registration in the Contest is his/her residence address. (e) The real-size coffin will be delivered to the verified address, as per paragraph 6.1.1. (d) above, within 6 (six) months from the date the Contest ended, meaning latest until April 30, 2022.
6.5. 18 x ghost detectors (a device detecting paranormal activities)
(a) The winners of the ghost detectors will be randomly chosen from all Active Participants in the Contest, using the Random.org platform – where each Active Participant shall be allotted a number, in the order of registration in the Contest - and will be announced on the Organizer’s Facebook Page and Website within 7 (seven) calendar days after the Contest ends, meaning until November 7 included.
(b) There are 18 (eighteen) ghost detectors available, which can be won by a sole Active Participant from each city. Each Active Participant has a sole chance to win the ghost detector, even though, by any means, they would have the possibility to attend quests part of the Contest in multiple cities. However, the winner of the coffin shall not be precluded from winning another prize from those mentioned at paragraphs 6.1. and 6.2, as the case may be.
(c) Provided that a winner does not want the ghost detector and notifies the Organizer as such, they have the possibility to opt for an Amazon voucher worth the same amount as the ghost detector. However, such decision shall be communicated to the Organizer within 24 hours from the date the latter contacted the winner;
(d) The Organizer will contact the winner selected by the Random.org platform and the latter has to prove that the address provided at registration is his/her residence address.
(e) The ghost detector will be delivered to the verified address, as per paragraph 6.1.2 (d) above, within 6 (six) months from the date the Contest ended, meaning latest until April 30, 2022.
6.6. 18 x EUR 100 Amazon gift cards for the Best Costume in City
(a) There are 18 (eighteen) Amazon gift cards available, which can be won by a sole Active Participant from each city. Each Active Participant has a sole chance to win the ghost detector, even though, by any means, they would have the possibility to attend quests part of the Contest in multiple cities. However, the winner of the coffin shall not be precluded from winning another prize from those mentioned at paragraphs 6.1. and 6.2, as the case may be. (b) In order to get a chance to win one of the prizes, the Active Participants must upload showing their costumes worn during the Contest period in the Application, send them via email at explore@questoapp.com or at another place specified by the Organizer before or during the Contest (the “City Page”). (c) In order to be eligible for an Amazon gift card, Active Participants should take pictures of themselves while attending the Contest and should wear costumes and / or makeup in their photos. (d) Uploaded photos will be validated by the Organizer and posted on the City Page, where people may vote for their preferred photos. Note: if the Organizer realises that the picture is not taken during the event, the Active Participant will be eliminated, without the need for a prior notice sent by the Active Organizer. (e) The Active Participant whose photos have the highest number of votes per city within 7 (seven) days from the date the photos were made available for voting will be deemed the winner. (f) The winners will be announced on the on the Organizer’s Facebook Page and Website.
6.7. 2 x USD 1,000 travel gift cards for the Most Creative Costume
(a) The travel gift cards are offered by GetYourGuide Deutschland GmbH and they are available only for Active Participants in the UK and the USA. (b) A joint committee comprised of the Organizer’s and GetYourGuide Deutschland GmbH representatives will analyse the photos submitted by Active Participants to the UK and USA quests on the City Page (or where indicated by the Organizer) and will select 2 (two) winners based on the following criteria: costume creativity, makeup, props and posture. (c) Each Active Participant has a sole chance to win a travel gift card, even though, by any means, they would have the possibility to participate in quests in multiple cities part of the Contest. However, the winner of the travel gift card shall not be precluded from winning another prize from those mentioned at paragraph 6.1. (d) The winners will be announced within 14 (fourteen) calendar days after the end of the Contest on the Organizer’s Facebook Page and Website.
6.8. Following the announcement of the winners, they will be contacted by the Organizer using the email address provided at the time of creating the account in the Application and winners will have the obligation to validate their identity within 48 hours. 6.9. In the case that one or more of the winners do not respond to the Organizer within 48 hours, they will not be considered a valid winner and will lose the right to obtain the prize. In this case, the Organizer shall select a reserve winner out of a list of other 5 (five) potential winners selected via the same mechanisms indicated in this section. 6.10. Each winner shall provide the Organizer with all the requested information, in order to elaborate and sign the Handover Protocol, respectively name / surname, e-mail address, copy of the identity card. These personal data will be processed by the Organizer only in order to award the prize and to fulfil the fiscal obligations of the Organizer, and in line with provisions in the Privacy Policy. 6.11. Following the provision of the data mentioned above, the Organizer will send by electronic means to each winner the Handover Protocol, who will sign and send back afterwards to the Organizer. 6.12. All prize values indicated in paragraphs 6.1. and 6.2. above are gross, with applicable taxes being withheld by the Organizer based on its fiscal obligations.
SECTION 7 THE VALIDATION OF PARTICIPANTS
In order for a Contest participant to be validated as a winner, they must simultaneously meet the following conditions: (a) meet the participation requirements in Section 4; (b) participate in the Contest according to the mechanism provided in Section 5; (c) provide any necessary information to the Organizer in the validation process according to Section 6.
SECTION 8 TERMS AND CONDITIONS APPLICABLE TO THE CONTEST
8.1. Participation in the Contest is only possible by using the Application. Tickets can be bought either directly in the Application or on the Website.
8.2. Any decision of the Organizer in connection to the Contest is not subject to any appeal. The Organizer has the right to block the account of a participant who is suspected of fraud of the participation mechanism.
8.3. The Organizer has the right to use the name and / or email address of the winner in subsequent communications in relation to the Contest, in order to announce the winners.
SECTION 9 LIABILITY
9.1. By participating in the Contest, all participants agree and undertake to comply with all requirements and conditions established by the Organizer by this Official Rules; failure to comply with them may result in the liability of participants being activated.
9.2. By participating in the Contest, the winners agree to provide the Organizer with the data provided in Section 1 and to sign a Handover Protocol in relation to the prize won.
9.3. The Organizer has no obligation to respond to the requests that may arise after awarding the winner, regarding any aspect related to the Contest.
SECTION 10 DATA PROTECTION
10.1. All the rights of the participants in the Contest are guaranteed in accordance with Regulation no. 679/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the "Regulation") and Law no. 190/2018 on measures for the implementation of the Regulation, in particular the data subjects’ rights regarding information, access to data, the right to intervene, to oppose, to notice the competent court and to file complaints with the supervisory authority. More details on the processing of personal data of participants can be found in the Privacy Policy, accessible here.
10.2. The purposes of processing the personal data of the participants are: registration of participants, disclosure of winners, as well as future communications about the Contest in which they participated. The Organizer undertakes that personal data will not be transferred to third parties, except for the Personal Identification Number, which will be used to fulfil the tax obligations of the Organizer.
10.3. The organizer will comply with the provisions of Article 12 of Law no. 506/2004 on the processing of personal data and protection of privacy in the electronic communications sector, regarding the transmission of information by e-mail and other electronic means, committing not to transmit unsolicited communications to participants using the personal data obtained from them at the time of participation in the Contest.
SECTION 11 TAX
11.1. The Organizer undertakes to calculate, withhold, transfer and submit the income tax arising from the prizes, in accordance with the legal provisions in force. 11.2. The Organizer is not responsible for the payment of other fees or other financial obligations related to the prizes offered, which are the responsibility of the winner. Any other expenses not specifically covered by this Official Rules will be borne by the winner.
SECTION 12 TERMINATION OF THE CONTEST
The Contest may end prematurely only in case of force majeure, within the meaning of the Romanian Civil Code, including the case of impossibility of the Organizer to continue the Contest, for reasons beyond its control, in which case the Organizer will publicly announce this.
SECTION 13 LITIGATION
13.1. In case of potential disputes between the Organizer and the participants in the Contest, these will be amicably settled. If disputes cannot be amicably settled, the parties will address for settlement to the competent Romanian courts in whose jurisdiction the Organizer is located.
13.2. By participating in this Contest, participants agree to observe the provisions, terms and conditions of this Official Rules.
These Official Rules have been published initially on the date mentioned in the preamble, last updated on the date mentioned in the preamble, and shall be available on the Organiser’s Website until all rights and obligations in connection to the Contest have been duly observed.
Let’s Play!