Is this an outdoor event?
Yes, everything happens outside. You’re not entering any of the locations. You’re just enjoying all the exterior layers of the city, some which you didn’t even know existed.
How do I use the app?
Just download it from any app store, register a new account with the same email address you used for the purchase, and follow the simple instructions inside. If you encounter any difficulties using the app at any time, we have a live chat feature inside the app where you can get in touch with someone from our team (a real human nonetheless) in real-time. Go to Settings to find it.
How can I win the DOGE coins?
Please consult the official rules of the contest for more info.
When can I start?
You can start the game at any time between 25-28 November. And you can go at your own pace, no reason to rush. You can also pause and resume at a later time.
How can I attend with my friends?
If you booked more than one spot, you can send invites from the app to your friends so that they can get access to the activity on their phones. You just need to use the invite a friend option available on the activity page in the app.
Do I need an internet connection for this?
You only need internet to get the app and download the game on your phone. Once you tap on the ‘Play’ button and download everything you need, you won’t need internet anymore.
How do I find the starting point of the game?
The starting point is displayed in the app on this activity’s page. Or you can find it on the website page for the event.
Does the game end where it started?
No, they usually don’t, so please make sure you check the ending point in the app so that you know where you end up in case you need to get back (unless you use a remote controlled car!).
Can I bring my dog?
It would be strange it you couldn’t, right?
Can I bring my pet koala?
Why would you have a pet koala?! But yes.
What are the COVID precautions?
The event happens outdoor, in the city, it’s as safe as any walk you would take. The entire experience happens with your smartphone as support, there is no staff you need to interact with. Or props you need to touch. You can go at your own pace, when and how you feel comfortable. You should not participate if you are showing any symptoms of COVID-19.
What happens if the weather is bad?
You can play the game at any time and any day, so you can postpone it for later after you make the purchase.
Is the route accessible for wheelchair users?
We can’t guarantee it at this time. We’ll make efforts to have this for future events.
Is there food and drinks available?
No, sorry, we’re great storytellers, but very poor cooks.
What happens if the event is cancelled?
The event will only be cancelled in extreme circumstances or if the official local COVID gathering rules change close to the event date. If the event is cancelled, you will have a choice between a refund or another ticket to a postponed date.
How are you doing?
Great, thanks for asking!
I have a question or a problem, who can I talk to?
Our support team is here for you anytime, just send us a message from the website or from the app’s chat. We reply immediately (really)!
I’m a journalist, where can I get in touch?
For any questions, please send an email at firstname.lastname@example.org